Satisfacción de los profesores con los servicios bibliotecarios de la Corporación Universitaria Lasallista, agosto de 2003

Abstract

Introduction:User’s satisfaction is an indicative of the quality of the library’s services, evaluated from the perspective of Faculty members as customers of same service. Objetive: To describe the satisfaction level of the Faculty members with the services provided by the library. Materials and Methods: A descriptive study was made, using as an instrument to acquire the information a self-applied questionnaire. The satisfaction with the library services was evaluated through a 60 items scale, graded from 1 to 5, giving a 1 grade to total discomfort and 5 to a maximum satisfaction. The information was put in a data base made with a SPSS vr. 11.5 statistic software, with which the tabulation plan was made. Results: A total of 70 faculty members were surveyed. During last semester, three out of five of them used the library services one or more times per week, considering this as an appropriate frequency of use. The general satisfaction with this service was graded with a 4.0. According to the faculty’s opinion, the information resources offered by the library are enough, although they suggest an increase in the quantity and quality of books and journals. Conclusion: There is an adequate satisfaction of the Corporación Universitaria Lasallista´s faculty members with the services provided by its library.