Gómez Montoya, Rodrigo AndrésBarrera Rendón, Santiago2012-07-112012-07-112012-07-11978-958-8406-14-5http://hdl.handle.net/10567/515Six Sigma is a quality philosophy that allows a reduction on the variation of the processes and products, and an impact on the clients´ satisfaction. Objective. To elaborate the state of the at and the trends of Six Sigma concerning its methodologies, focuses for the use, benefits and the critical failure and success factors that facilitate its implementation. Methodology. Revision and analysis of secondary scientific information, considered useful for making the state of the art and for establishing the trends. Conclusion. The importance of process management is identified, and so are the organizational culture, the use of statistical techniques and the programs or planning methods to implement Six Sigma in companies as a tool to reduce costs, improve the satisfaction level ,o clients and create a competitive advantage from the continuous improvement of the operations, which can be considered a difficult to imitate capability.esCalidadCorporación Universitaria LasallistaSeis SigmaEstado del arteDefectos por millón de oportunidades (DPMO)Gestión total de la calidad (TQM)Book chapter