Satisfacción de los profesores con los servicios bibliotecarios de la Corporación Universitaria Lasallista, agosto de 2003
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Date
2004
Journal Title
Journal ISSN
Volume Title
Publisher
Corporación universitaria Lasallista
Abstract
Introduction:User’s satisfaction is an indicative of the
quality of the library’s services, evaluated from the
perspective of Faculty members as customers of same
service. Objetive: To describe the satisfaction level
of the Faculty members with the services provided by
the library. Materials and Methods: A descriptive
study was made, using as an instrument to acquire
the information a self-applied questionnaire. The
satisfaction with the library services was evaluated
through a 60 items scale, graded from 1 to 5, giving a
1 grade to total discomfort and 5 to a maximum
satisfaction. The information was put in a data base
made with a SPSS vr. 11.5 statistic software, with
which the tabulation plan was made. Results: A total
of 70 faculty members were surveyed. During last
semester, three out of five of them used the library
services one or more times per week, considering this
as an appropriate frequency of use. The general
satisfaction with this service was graded with a 4.0.
According to the faculty’s opinion, the information
resources offered by the library are enough, although
they suggest an increase in the quantity and quality of
books and journals. Conclusion: There is an
adequate satisfaction of the Corporación Universitaria
Lasallista´s faculty members with the services
provided by its library.
Description
Keywords
Biblioteca, Biblioteca Universitaria, Biblioteca académica, Satisfacción del usuario, Biblioteca J. Ernesto Vélez Escobar, Biblioteca - Estudio de usuarios, Corporación Universitaria Lasallista