Seis sigma: un enfoque teórico y aplicado en el ámbito empresarial basándose en información científica
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Fecha
2012-07-11
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Editor
Corporación Universitaria Lasallista
Resumen
Six Sigma is a quality philosophy that allows a reduction on the variation of the processes and products, and an impact on the clients´ satisfaction. Objective. To elaborate the state of the at and the trends of Six
Sigma concerning its methodologies, focuses for the use, benefits and
the critical failure and success factors that facilitate its implementation.
Methodology. Revision and analysis of secondary scientific information, considered useful for making the state of the art and for establishing the trends. Conclusion. The importance of process management
is identified, and so are the organizational culture, the use of statistical
techniques and the programs or planning methods to implement Six
Sigma in companies as a tool to reduce costs, improve the satisfaction
level ,o clients and create a competitive advantage from the continuous
improvement of the operations, which can be considered a difficult to
imitate capability.
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Palabras clave
Calidad, Corporación Universitaria Lasallista, Seis Sigma, Estado del arte, Defectos por millón de oportunidades (DPMO), Gestión total de la calidad (TQM)