Appropriating ICT for International Business Negotiations Performance: A Case Study of the Pacific Alliance
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Fecha
2018
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Corporación Universitaria Lasallista
Resumen
Introduction. Nowadays Information and
Communication Technologies (ICT) have improved
the processes in organizations and enterprises. In
this sense, international business negotiations can
be optimized with these tools allowing that small,
medium and large enterprises also increase their
proficiency and performance in this kind of
operation. According to the information above, this
article analyzes the level of appropriation of these
technologies and several correlations between
variables related with the use of ICT within the
Pacific Alliance. Objective. This article aims to
identify the relationship between appropriation of
ICT and performance of international business
negotiations in this trade bloc. Materials and
Methods. A relationship model between
appropriation of ICT and performance of
international business negotiations is proposed,
validating it with a study conducted with 384
companies from Chile, Colombia, Mexico, and
Peru that carry out import and/or export processes.
Findings. The evidence indicates an important
proficiency and international negotiation
performance improvement within the enterprises in
this region. Conclusion. This research shows that
increasing the frequency of training in the use of
ICT promotes proficiency in these technologies
and improves performance in the international
negotiation process.
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Palabras clave
Corporación Universitaria Lasallista, Negociaciones internacionales, Alianza del Pacífico, Rendimiento financiero, Comercio internacional, Tecnologías de la Información y la Comunicación (TIC)
Citación
Revista Lasallista de Investigación Vol. 15 N. 1