Proyeccion estratégica de la calidad como facilitadora para la innovacion en el sector salud de la ciudad de Barranquilla
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Fecha
2017
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Editor
Corporación Universitaria Lasallista
Resumen
Introduction. This article identifies, through a
descriptive research, the level of quality and
innovation in health services and their contributions
to the organizational development and the attainment
of their goals. Objective: To identify the level of
quality and innovation in health services. Materials
and method. This research was carried out applying
an instrument of seven questions to ten companies belonging to the health sector. Results. The
results showed that 90% of health entities invests
their income mainly in changes and adaptation of
infrastructure, leaving strategic processes relegated
to the sustainability of the service such as quality,
innovation, and technology, which prevents the
continuous improvement of the service borrowed
and processes. Conclusion. Based on the results
obtained in the research, it is concluded that, for
health care institutions (IPS), the implementation of
a quality system is not a priority. This results in that
40% of their users feel dissatisfied with the services
received.
Descripción
Palabras clave
Corporación Universitaria Lasallista, Servicios de salud, Calidad, Competitividad, Innovación, IPS (Instituciones Prestadoras de Servicios de Salud)
Citación
Revista Lasallista de Investigación Vol. 14 N. 1